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Continue purchasingReturn & Refund Policy of GlobeGoods Melbourne
At GlobeGoods Melbourne, we are committed to providing all our customers with high-quality service and an enjoyable shopping experience. Our return and refund policy is designed to ensure maximum satisfaction under specific conditions. Please review the following guidelines regarding returns and refunds.
100% Store Credit on Non-Sale Items
New, non-sale items can be returned within 30 days for 100% store credit. Items must be unused and in original condition.
No Refunds on Sale Items
Sale items are final sale – no returns or exchanges, even for sizing issues.
You may receive 60–80% store credit based on the condition.
If we made a mistake (e.g. wrong item or damaged), you’ll get 100% store credit.
No Refunds on Sale Items
Items purchased during sales periods are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of size errors.
Return Shipping Costs Are the Customer’s Responsibility
Return shipping costs are the sole responsibility of the customer. GlobeGoods Melbourne does not reimburse return shipping fees and cannot be held responsible for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this timeframe to be eligible for a return.
No Exchanges on Sale Items
Sale items cannot be exchanged, even in the event of incorrect sizing. Please ensure you check sizing carefully before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on any defective items. If a product has a manufacturing defect, it may be returned for a full refund or replacement, depending on your preference.
Return Process
To initiate a return, please email info@globegoods-Melbourne.com. Once your return is approved, you will receive detailed instructions to complete the return procedure.
Return Form Required
Returns without a completed return form will not be processed. Please ensure this form is included with your return to ensure a fast and efficient handling of your request.
Conclusion
GlobeGoods Melbourne is dedicated to ensuring customer satisfaction. By following our return and refund policy, we guarantee a fair and effective process for all return requests.
For any questions or concerns, please contact our customer service at info@globegoods-merlbourne.com.
